Frequently Asked Questions

1. What is your guarantee/return policy?

We only buy from the best manufacturers in order to provide our customers with the highest quality products available. We offer a full 100% gaurantee on all products for 1 year from the date of purchase. If you have received a defective product please contact us and we will be happy to replace the defective item or refund your money. If you wish to return a non-defective item we will charge a 15% restocking fee.

2. What is your shipping policy?

We ship at a $5.99 flat rate anywhere in the US with free shipping on all orders over $75.00 and a delivery time under 4 days.

3. How do I order ink cartridges and laser toner?

The quickest and easiest way to order your ink and laser printing products is directly through the web site. Start by finding your cartridge using our Easy Ink Finder^TM located on the home page. Once you have located your product enter the desired quantity and click on the 'Add to Cart' button. You can continue to add items to your cart following these steps. Once you have added all of your products to your cart you can continue to checkout using either Google Checkout or Paypal. Both of our checkout methods are very secure and you can trust that your private infomation will be safe. All of the actual credit card processing is done by either Google or Paypal which both use the highest levels of security on their web sites. If you would like to order by phone you can call our toll free number 888-375-1319.

4. Do you offer special pricing for large corporations or educational institutions?

Yes, we can build a free quote for you based on your specific high volume needs. To get a quote call us at 888-375-1319 or email us.